WHO WE ARE
We are Black Rifle Coffee Company, a veteran-owned company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors… in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it’s about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.
Black Rifle Coffee Company is experiencing explosive growth and seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts at our new location in Spanish Fork, UT. This person will delegate tasks to associates and help create and maintain a positive customer experience.
Leadership and Functional Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides high level of customer service, trains staff to perform quality customer service
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Provides clear, specific, timely and respectful coaching and feedback to associates on shift to ensure operational excellence
Anticipates customer and store needs and responds as needed
Follows Black Rifle Coffee operational policies and procedures
Keeps an open line of communication to the General Manager
Follows health, safety and sanitation guidelines for all products
Provides quality beverages and food products consistently for all customers
Education and Skill Requirements
- 5+ years’ experience in customer service
- 2+ years of retail supervisory experience preferred
- Supervisory Responsibility
- Will supervise the Retail Associates
- Responsible for scheduling and covering breaks and meals of floor staff